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California Intercontinental University

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Reset Passwords

4

How do I change/reset my university email (Outlook) password?
How do I reset/change my student portal password?
LearnCenter (Moodle) Password Reset
How to Setup My Self Service Office 365 Password Reset?

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Grammarly and TurnItIn

4

Access to Grammarly
Access to TurnItIn
Grammarly Guide
Where can I submit my paper to check my Turnitin score before submitting in the class?

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LearnCenter

10

How to use LIRN?
How can I access to Connect?
Is there a plagiarism checker?
Do I need to purchase an access code for Connect, SIMnet, ALEKS?
I cannot submit my assignment. The submission button is missing.
I don’t see my Connect, SIMnet, ALEKS grades. What should I do?
I cannot access the Online Library LIRN page, it is giving me an error message.
LearnCenter (Moodle) Password Reset
Where is my instructor’s contact information?
Which browser can I use to access Learn Center?

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LIRN Questions/Issues

5

How to use LIRN?
I get an error message when I click on the library link
I need a specific article, but I get thousands of articles in my search results.
Why can’t I find the article I need?
Why do I get only part of the article instead of the full article in ProQuest?

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McGraw Hill Support Contact

2

McGraw Hill Tutorials
Platform Support Contacts

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MS Office and Teams

5

Forwarding emails
How do I install Office 365?
How to download MS Office?
How to download Teams?
How to Setup My Self Service Office 365 Password Reset?

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VitalSource/Bookshelf

3

How do I access my textbook?
Books Not Appearing in the Desktop App
Download Desktop App for Offline Access

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Academics

13

How do I access my textbook?
How do I format my assignment?
How do I submit my assignments?
How I download Grammarly Premium?
Is there a plagiarism checker?
What is the passing grade?
What is the CCA?
Do we have access to Microsoft Projects?
How do I schedule my classes and electives?
I have a question about my class/assignment directions. What should I do?
How do I reset/change my student portal password?
Where do I see my grades and instructors feedback?
Where is my instructor’s contact information?

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Admissions

7

Does CIU accept work experience?
Does CIU provide F-1 Visas?
Does CIU accept credit transfers from other universities?
Is CIU Military friendly regarding funding?
When can I see the enrollment start dates?
When is the deadline for enrollment at CIU?
Will CIU credits transfer to other universities?

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Finance

9

What payment methods are accepted?
When will I receive my stipends?
Do I have to receive my stipends through Bill.com?
I have received an email to signup for Bill.com, what is this?
I haven’t received my 1098T, what do I do?
What if I take a break from my studies?
When are Financial Assistance Program (FAP) payments due?
When are Term By Term (TBT) payments due?
When will I be charged for my studies?

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Financial Aid

9

Am I eligible for financial aid?
How do I apply for Financial Aid?
How do I create a FSA ID?
What is the FAFSA?
How do I add a college to my FAFSA?
I submitted my FAFSA; what happens next?
What is CIU’s Financial Aid Federal School Code?
I need help completing my Financial Aid (FAFSA).
Will I need my parents’ information?

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Registrar

1

What is my student ID number?

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Student Affairs

4

How do I install Office 365?
What is the CCA exam?
How do I schedule my classes and electives?
I missed the live New Student Orientation and can’t make it to any future dates. What can I do?

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